Terms & Conditions

The fine print, but make it readable. Updated August 22, 2025.

1. About These Terms

These terms and conditions ("Terms") govern your purchase and use of products from Aleks Filmore ("we," "us," or "our"), including digital audiobooks and personalized signed books sold through our website aleksfilmore.com.

By making a purchase, you agree to these Terms. If you don't agree, please don't purchase our products (but maybe stick around for the free content: it's pretty good).

2. Products We Offer

Digital Products (Audiobooks)

  • Instant digital delivery via secure streaming link
  • Lifetime access to your purchased content
  • Multiple device compatibility (phone, tablet, computer)
  • Streaming access with your personal link
  • DRM-free content for your personal use

Physical Products (Signed Books)

  • Personally signed by Aleks Filmore
  • Custom messages available upon request
  • Shipped from Brussels, Belgium
  • International shipping available
  • Each book is unique and personalized

3. No Refunds Policy

Important: All sales are final. We do not offer refunds for any products.

Why No Refunds?

For Digital Products (Audiobooks):

  • Digital audiobooks are consumable products that provide immediate access to content
  • Once delivered, the product cannot be "returned" as it's been accessed
  • We provide detailed previews and samples so you know what you're purchasing
  • The nature of digital content makes refunds impractical and open to abuse

For Physical Products (Signed Books):

  • Each book is personally signed and customized for the buyer
  • Personalized products cannot be resold or returned
  • Books are signed specifically for you upon order
  • Custom messages make each book unique to the purchaser

Before You Purchase

We encourage you to:

  • Listen to our free audio samples to ensure you like the narration style
  • Read the detailed product descriptions and sample chapters
  • Check our reviews and testimonials from other readers
  • Contact us with any questions before purchasing

4. Delivery & Access

Digital Products

  • Instant delivery: Access link sent to your email within minutes of purchase
  • Backup delivery: Additional confirmation email with access details
  • Technical support: Contact us if you experience any access issues
  • Device compatibility: Works on iOS, Android, desktop, and web browsers

Physical Products

  • Processing time: 3-5 business days for signing and packaging
  • Shipping: 5-14 business days depending on destination
  • Tracking: Provided once your order ships
  • Customs: International buyers responsible for any customs fees

5. Intellectual Property

All content, including audiobooks, text, and related materials, is protected by copyright and owned by Aleks Filmore. Your purchase grants you:

  • Personal use license for the purchased content
  • Right to stream and access for personal listening/reading
  • Permission to share reasonable excerpts for review purposes

You may not:

  • Redistribute, share, or resell the content
  • Use content for commercial purposes without permission
  • Remove copyright notices or attribution
  • Create derivative works without authorization

6. Privacy & Data

We collect minimal information necessary to process your order and deliver your products:

  • Purchase information: Name, email, payment details (processed securely through Stripe)
  • Shipping information: Address for physical products only
  • Communication: Order confirmations and delivery notifications
  • Optional: Newsletter signup (separate opt-in required)

We do not sell, share, or spam your information. Your data is used solely for order fulfillment and customer service.

7. Payment & Security

  • Payment processing: Secure checkout through Stripe
  • Accepted methods: Credit cards, debit cards, digital wallets
  • Currency: Prices displayed in EUR, automatically converted for international customers
  • Security: All transactions encrypted and PCI compliant

8. Technical Support

If you experience technical issues with your digital products:

  • Contact us immediately via email or contact form
  • Provide order details and description of the issue
  • We'll resolve technical problems to ensure you can access your content
  • Support available Monday-Friday, Brussels time

9. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for:

  • Lost packages (after confirmed delivery)
  • Customs delays or fees
  • Compatibility issues with very old devices
  • Emotional damage from recognizing yourself in the dating disasters

10. Governing Law

These Terms are governed by Belgian law. Any disputes will be resolved in Brussels, Belgium. But honestly, let's just talk it out like adults if there's ever an issue.

11. Changes to Terms

We may update these Terms occasionally. Changes will be posted here with an updated date. Continued use of our site after changes constitutes acceptance of new terms.

12. Contact Information

Questions about these Terms or your order? Get in touch:

  • Email: aleksfilmore@gmail.com
  • Website: aleksfilmore.com/contact
  • Response time: Usually within 24 hours

Bottom line: We want you to love your purchase. We've made our policies clear and fair. If you have any concerns before buying, just ask. We're here to help, not hide behind legal jargon.

Last updated: August 22, 2025
Effective date: August 22, 2025